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Services

Appeals of citizens

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  1. Reviewing order of "Appealsof citizens"

On the Internet appealing and order of their reviewing in JSC “Almalyk MMC” requirements of the Law of the Republic of Uzbekistan "On appeals of citizens" and the Order of reviewing of appealing of citizens in JSC “Almalyk MMC” are enlarged upon. Reception, registration and control of execution of the appeals of citizens arematerialized by the general department of Control of JSC “Almalyk MMC”.

Reception, registration and monitoring of the arrived appeals of citizens addressed to the administration of structural subdividings are carried out by responsible persons to whom this operation is laid. Their principals bear the personal responsibility for reviewing the appeals of citizens of structural subdividings of the combine.

  1. Main objectives and tasks of "Reviewing the appeals of citizens"

The real order defines main objectives and tasks of the interactive service "Reviewing the appeals of citizens" in JSC “AlmalykMMC” which consists in the following:

  • Support of the interrelation of JSC “Almalyk MMC” and rights of citizens for appeals;
  • Deep analysis and processing of the requests and appeals of citizens;
  • Protection of the rights and legitimate the interests of citizens;
  • Strengthening of ties with the population;
  • Restriction of subjective interference in relations between citizens and principals of JSC “Almalyk MMC”.

The interactive service "Reviewing the appeals of citizens" is provided only in the form of double-sided information exchange between the natural person who sent a request (appeal) through the official site of JSC “Almalyk MMC” and the official to whom the appeal is sent.

  1. Requirements to processing of Internet appealing by a sender

In case of processing of Internet appeals are should be filled in the appropriate fields of the appeal form of citizens on the official site of JSC “Almalyk MMC”. The form of appeal of citizens is given below.

  • When filling the fields of a form personal data of the applicant are specified;
  • Filling of the fields marked by an asterisk is mandatory;
  • The date of Internet appealing is a date of its placement on the official site of JSC “Almalyk MMC” on the Internet which is fixed automatically at the time of sending the filled form of the electronic message;
  • The size of the text placed in the field "Your Message" is unlimited.
  1. Reception and reviewing of Internet appeals

The Internet appeals are checked for compliance to the requirements of the present Provision and to the Law of the Republic of Uzbekistan "About appealing of citizens". 

Aren't subject to registration and reviewing the Internet appeals in which:

  • Incomplete or false information on the residence of the citizen, a surname, a name, a middle name (last - in the presence) the applicant are specified;
  • E-mail;
  • Phone;
  • Specific announcements, complaints, sentences don't contain;
  • The unreadable text, not decrypted abbreviations contains, it isn't broken into sentences.

The Internet appeals in three-day period is reviewed  by the chief of the general department, printed, registers as a written appeal, and is transferred for further reviewing to the principal into whose power permission of the questions posed is included.

  1. Periods of reviewing Internet appeals

Statements and complaints of citizens are reviewedtill one month from the date of arrival at JSC “Almalyk MMC”, but not requiring additional examination and check - no later than 15 days.

The suggestions of citizens which arrived to the address of the principal are reviewed till one month from the date of arrival, except for those sentences which require additional study what it is reported to the person who made an offer in ten-day period about.

The response to the Internet appeals or the notification message about its readdressing goes to the applicant in electronic form by e-mail specified in the Internet appeals.

Interactive services

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 FOR LEGAL ENTITIES


   
   
 

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 FOR PHYSICAL PERSONS


 

Consideration of addresses of citizens

(Through the official site of AMMC)

   
 

Consideration of addresses of citizens

(Through the single portal of interactive state services)

   
 

Information on existence of vacant places

(Through the official site of AMMC)

   
 

Information on existence of vacant places

(Through the single portal of interactive state services)

   
 

Making an appointment to the management of AGMK

(Through the single portal of interactive state services)

 

‘Addresses of the citizens’

1. Procedure for considering the ‘Addresses of the citizens’

 

The internet-addresses and procedure for considering them at JSC “Almalyk MMC’ are covered by requirements of the Republic of Uzbekistan Law “On citizens’ addresses” and Procedure for considering the addresses of the citizen at JSC “Almalyk MMC. Reception, registration and monitoring the citizens’ addresses implementation are carried out by the General service department of the JSC ‘Almalyk’ Management administration.

Reception, registration and monitoring the citizen’s addresses, coming in, in the names of the structural subdivision leaders, are performed by responsible persons, charged with this work. The personal responsibility for considering the citizens’ addresses from the Complex structural subdivisions is placed on their leaders.

2. Major aims and tasks of the Interactive service ‘Addresses of the citizens’

This procedure defines the major aims and tasks of the Interactive service ‘Addresses of the citizens’ in JSC ‘Almalyk MMC’, which consist in as follows:

  •  ensuring the citizen’s rights to address to JSC “Almalyk MMC’;
  • deep analysis and processing the citizen’s requests and addresses;
  • protection of rights and legitimate interests of the citizen;
  • consolidation of ties with the population;
  • restriction of subjective intervention into relationship between the citizens and the JSC “Almalyk MMC’ officials.

The Interactive service ‘Addresses of the citizens’ is offered exclusively in the form of bilateral informational exchange between a physical person, who sent an inquiry (address) through the JSC “Almalyk MMC’ official site, and an official, the address was sent to.

3. Requirements to legalization of the internet-address by the sender.

When legalizing the internet-address one should fill in appropriate margins of the ‘Addresses of the citizens’ form  on the JSC “Almalyk MMC’ official site. (The form of ‘Addresses of the citizens’ is shown on Fig. 1)

  • when filling in the form margins, the requester’s personal data should be specified;
  • filling in the asterisk-marked margins is obligatory;
  • the internet-address date is considered the date of its putting on the JSC “Almalyk MMC’ official site in the Internet network, with that date being fixed automatically at the moment of sending the filled in form soft copy;
  • the volume of the text, placed in the ‘Your message’ field, is unrestricted.

4. Reception and considering internet-addresses.

Internet-addresses are checked for appliance with the requirements of this Regulations and the Republic of Uzbekistan Law ‘On citizens addresses’.

The internet-addresses may not be registered and examined, in which:

  • incomplete or invalid data presented concerning the citizen’s place of residence, his \ her  family name, fist name and patronymic (the latter – if any) of the requester;
  •  there is no e-mail address or no phone number;
  • there are no concrete statements, complaints, and offers;
  • there are unreadable text or unexplained abbreviations;
  • the whole text is composed of capital letters or not divided properly into separate sentences.

 The internet-address within three days’ time shall be considered by the General service department chief, printed out, registered as a written message, and transferred for further consideration to the leader, authorized to resolve the relative questions.

5. Terms of considering internet-addresses.

 The citizen’s application and complaints shall be considered within the term of up to one month since the date of their coming in to the JSC “Almalyk MMC’ site, and those, requiring no additional study and checks, no later than in 15 days.

The citizens’ offers, received in the name of a leader, will be examined within a month since the coming in, except the ones, which need to be studied additionally, and in such cases the person, who had made the offer, shall be informed within ten days.

The answer to the internet-message or the address change notification shall be sent to the requester as a message by e-mail, mentioned in the internet-address.

Tolling

The JSC ‘Almalyl MMC’ renders services in respect of zinc concentrate treatment. Below, the qualitative characteristic of the product is shown (contract price). The qualitative characteristic.

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