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Appeals of citizens


  1. Reviewing order of "Appealsof citizens"

On the Internet appealing and order of their reviewing in JSC “Almalyk MMC” requirements of the Law of the Republic of Uzbekistan "On appeals of citizens" and the Order of reviewing of appealing of citizens in JSC “Almalyk MMC” are enlarged upon. Reception, registration and control of execution of the appeals of citizens arematerialized by the general department of Control of JSC “Almalyk MMC”.

Reception, registration and monitoring of the arrived appeals of citizens addressed to the administration of structural subdividings are carried out by responsible persons to whom this operation is laid. Their principals bear the personal responsibility for reviewing the appeals of citizens of structural subdividings of the combine.

  1. Main objectives and tasks of "Reviewing the appeals of citizens"

The real order defines main objectives and tasks of the interactive service "Reviewing the appeals of citizens" in JSC “AlmalykMMC” which consists in the following:

  • Support of the interrelation of JSC “Almalyk MMC” and rights of citizens for appeals;
  • Deep analysis and processing of the requests and appeals of citizens;
  • Protection of the rights and legitimate the interests of citizens;
  • Strengthening of ties with the population;
  • Restriction of subjective interference in relations between citizens and principals of JSC “Almalyk MMC”.

The interactive service "Reviewing the appeals of citizens" is provided only in the form of double-sided information exchange between the natural person who sent a request (appeal) through the official site of JSC “Almalyk MMC” and the official to whom the appeal is sent.

  1. Requirements to processing of Internet appealing by a sender

In case of processing of Internet appeals are should be filled in the appropriate fields of the appeal form of citizens on the official site of JSC “Almalyk MMC”. The form of appeal of citizens is given below.

  • When filling the fields of a form personal data of the applicant are specified;
  • Filling of the fields marked by an asterisk is mandatory;
  • The date of Internet appealing is a date of its placement on the official site of JSC “Almalyk MMC” on the Internet which is fixed automatically at the time of sending the filled form of the electronic message;
  • The size of the text placed in the field "Your Message" is unlimited.
  1. Reception and reviewing of Internet appeals

The Internet appeals are checked for compliance to the requirements of the present Provision and to the Law of the Republic of Uzbekistan "About appealing of citizens". 

Aren't subject to registration and reviewing the Internet appeals in which:

  • Incomplete or false information on the residence of the citizen, a surname, a name, a middle name (last - in the presence) the applicant are specified;
  • E-mail;
  • Phone;
  • Specific announcements, complaints, sentences don't contain;
  • The unreadable text, not decrypted abbreviations contains, it isn't broken into sentences.

The Internet appeals in three-day period is reviewed  by the chief of the general department, printed, registers as a written appeal, and is transferred for further reviewing to the principal into whose power permission of the questions posed is included.

  1. Periods of reviewing Internet appeals

Statements and complaints of citizens are reviewedtill one month from the date of arrival at JSC “Almalyk MMC”, but not requiring additional examination and check - no later than 15 days.

The suggestions of citizens which arrived to the address of the principal are reviewed till one month from the date of arrival, except for those sentences which require additional study what it is reported to the person who made an offer in ten-day period about.

The response to the Internet appeals or the notification message about its readdressing goes to the applicant in electronic form by e-mail specified in the Internet appeals.

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